Returns & Exchanges

We want you to feel as magical as a Winx fairy in your new fashion finds, so we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that limited edition transformation collections and intimate apparel are final sale to ensure the safety of our magical community.

1

Initiate Your Request

Visit our online Return Portal and enter your order number and email address to select the items you wish to send back or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all magical charms and designer tags are included to avoid restocking fees.

3

Label and Ship

Download and print your pre-paid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our Alfea quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing